FAQ 2018-05-16T15:34:25+00:00

FAQs

FAQ for Quality

Q: How about your quality?

Our quality durable for more than ten years without any problems. From the year of 1998, we export air bearing casters to the global market with high evaluate.

Q: How about your quality control system?

Before every set of air bearing caster leave our factory, we will test every part of goods, can be tested by third party or clients directly.

Q: If the air bearing casters can’t work, can you solve it for us?

Yes, Sure. Our quality guaranteed for one year, within one year from you get these goods if there are quality problems, will renew or refund.

Q: Do you accept third part or clients test before the goods leave your factory?

Yes, Both third part or clients test is workable.

FAQ for Orders

Q: What’s your MOQ?

One set is acceptable.

Q: What is the transport way to our location?

Can transport by air, by express, by sea depend on your location, depend on your choice.

Q: What is the payment items of your air casters?

Generally speaking, less than ten sets of air casters have stock, the payment is 100% TT in advance, L/C at sight. Or can be discussed with us.

Q: How about the package? Will it be damaged when transport?

Before the air caster leaves our factory, will package in wooden cartons tightly, will no damage to the air bearing casters.

Q: Will you offer moving solution for our reference?

Yes, If you don’t know how to move your equipment, please let we know your floor condition, your equipment dimensions, and weight, moving solution will be sent to you.

Q: How can we get in touch with you?

You can send emails to us: su@airbearingcasters.com.

If you want technical support please contact: aircasters@airbearingcasters.com